Refund Policy

Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
Service Non-Delivery: If the service has not been delivered within the agreed-upon time frame.
Service Defects: If the delivered service has significant issues that cannot be resolved or corrected.

Cancellation
If the project is canceled by either party before the start of the development process.

Refund Process
To initiate a refund, please contact us at [email protected] with the following information:

Your name
Project name or service description
Date of purchase
Reason for the refund request

Our support team will review your request and respond within 7 business days.

Partial Refunds
In certain situations, only partial refunds may be granted:
Service Commencement: If the development process has started but is not yet complete, a partial refund may be issued based on the work completed up to that point.

Customization and Modifications
If significant customization or modifications have been made according to the client’s requirements, a partial refund may be issued after deducting the costs incurred.

Non-Refundable Services
Certain services are non-refundable:

Completed Projects: Once a project is completed and delivered, it is not eligible for a refund.

Consultation Fees: Fees for consultation or discovery phases are non-refundable.

Third-Party Services: Any third-party services, tools, or software purchased on behalf of the client are non-refundable.

Refund Approval and Processing
Once your refund request is approved, we will process your refund. The amount will be credited back to your original method of payment within 10 business days.

Changes to This Policy
PIXELSWEAVER reserves the right to update or change this refund policy at any time. Any changes will be posted on our website. Your continued use of our services after any modifications to the policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified policy.

Contact Us
If you have any questions about our refund policy, please contact us:
Email: [email protected]
Phone: (855) 517-3772
Thank you for choosing PIXELSWEAVER. We appreciate your business and strive to provide the best possible service.